Refund policy

PrintUp Return & Exchange Policy

At PrintUp, every item is custom-printed just for you! Because our products are made to order, we handle returns and exchanges a little differently than traditional retail stores.

Please review our policy below regarding print defects, damaged items, and size exchanges.

1. Damaged, Defective, or Incorrect Items

We take pride in our quality, but if something goes wrong, we’ve got you covered!

If your item arrives damaged, with a print defect (e.g., blurry print, wrong design, incorrect color), or if you received the wrong item/size due to our error:

  • Timeframe: Contact us within 7 days of delivery.

  • What to do: Email us at support@printup.to with your order number and clear photos of the issue/defect.

  • The Solution: We will send you a free replacement or issue a full refund—no need to ship the damaged item back to us!

2. Size Exchanges & Buyer’s Remorse

Because every item is printed on demand specifically for your order, we cannot accept returns or offer refunds for buyer’s remorse or incorrect size selection.

  • Check the Size Chart: We strongly encourage you to review our detailed size guides on each product page before placing your order.

  • Size Exchange Discount: If you ordered the wrong size by mistake, reach out to us within 14 days of delivery. While we can’t take the original item back, we’d be happy to offer you a 50% discount code to re-order the item in your preferred size!

3. Order Cancellations & Modifications

  • Orders go into our automated production queue quickly!

  • You may cancel or modify your order within 2 hours of placing it by emailing support@printup.to.

  • Once an order has entered the printing stage, it can no longer be canceled or changed.

4. Lost or Stolen Packages

  • Incorrect Address: If a package is returned to us due to an incorrect address provided at checkout, the customer will be responsible for the re-shipping costs once the address is updated.

  • Missing Packages: If your tracking information shows "Delivered" but you haven't received your package, please check with neighbors or your local post office first. If it is still missing after 3 business days, contact us and we will help you file a carrier claim or arrange a solution.

How to Request Help

  1. Email us: Send an email to support@printup.to.

  2. Include details: Add your Order Number, a brief explanation of the issue, and clear photos (if damaged/defective).

  3. Response time: Our team will review your request and get back to you within 1–2 business days.